Privacy Policy

Scope of This Policy

This Privacy Policy applies to personal information processed through venrain.com, including information submitted through our inquiry forms or provided when you contact us by email or telephone.

It does not apply to employee information, supplier records governed by separate arrangements, or third-party websites and services that have their own privacy policies.

Information We Collect

Information you provide

When you submit an inquiry or contact us, we may collect:

• Your name, business email address and country or region.
• Your company name, job role, telephone or WhatsApp number if you choose to provide them.
• Your message and project details, such as product category, vehicle market, expected quantity, packaging, branding, specifications and sourcing requirements.
• Attachments or reference materials you voluntarily send to us by email.

Information collected automatically

Our hosting, security and website systems may automatically record technical information such as IP address, browser and device type, operating system, requested pages, referring page, date and time, language setting, and diagnostic or security events. This information is used to operate, protect and troubleshoot the website.

Please do not submit passwords, payment card details, government identification numbers, medical information or other sensitive personal information through our inquiry forms.

How We Use Information

We use personal information where reasonably necessary to:

• Receive, review and respond to product and sourcing inquiries.
• Prepare quotations, recommend wiper blade products, verify fitment requirements and discuss OEM/ODM projects.
• Arrange samples, production planning, quality discussions, logistics and after-sales communication.
• Maintain business correspondence and records of our relationship with your organization.
• Operate, secure, maintain and improve the website.
• Detect spam, fraud, abuse, unauthorized access and technical problems.
• Comply with applicable laws, regulations, legal processes and contractual obligations.

We do not use this website to make decisions about you based solely on automated processing that produce legal or similarly significant effects.

Legal Bases for Processing

Where laws such as the GDPR or UK GDPR apply, our legal bases may include:

• Steps before a contract and contract performance: to respond to requests for quotations, samples, supply arrangements or other business services.
• Legitimate interests: to communicate with business contacts, develop customer relationships, protect our systems, prevent misuse and improve our services, provided those interests are not overridden by your rights.
• Consent: where you voluntarily provide information or where consent is required for optional cookies or third-party technologies. You may withdraw consent at any time.
• Legal obligation: where processing is necessary to comply with applicable law, accounting, tax, customs, sanctions, export or regulatory requirements.

Cookies & Similar Technologies

Cookies are small text files stored by your browser. This website may use cookies or similar technologies for the following limited purposes:

• Essential and security functions: maintaining website operation, protecting forms and detecting abuse.
• Language preference: when you select a translation language, a googtrans cookie may be used to remember that choice.
• Administrative functions: WordPress may use authentication and preference cookies for authorized website administrators. These are not intended to create visitor accounts.

You can block or delete cookies through your browser settings. Doing so may prevent language preferences or some website functions from working as expected. Where applicable law requires consent for a non-essential cookie or service, we will seek that consent before using it.

Google Services

This website uses Google Fonts to display typography and Google Translate to provide optional language translation. When these services load or are used, your browser may connect directly to Google and transmit technical information such as your IP address, browser information and the URL of the page you visit. Google may use cookies or similar technologies according to its own policies.

Google acts independently when it processes information through its services. You can learn more from Google’s Privacy Policy, How Google uses information from sites that use its services, and Google’s cookie information.

Machine translation may be inaccurate. Avoid entering confidential information into any third-party translation interface.

How We Share Information

We do not sell personal information. We may disclose relevant information only as reasonably necessary to:

• VENRAIN personnel and teams involved in sales, engineering, sampling, production, quality, logistics and customer support.
• Hosting, website, email, security, translation and other service providers that support our business operations.
• Professional advisers, auditors, insurers, banks, freight partners or authorities where necessary for a business transaction or legal compliance.
• A successor organization in connection with a merger, restructuring, financing or transfer of relevant business assets, subject to appropriate confidentiality measures.
• Government agencies, courts or other parties where required by law or necessary to protect rights, safety and security.

We do not share personal information for cross-context behavioral advertising through this website.

International Data Transfers

VENRAIN is located in Xiamen, Fujian, China and serves business customers internationally. If you contact us from another country, your information will be transferred to and processed in China. Some service providers may process information in other jurisdictions.

Where required, we use appropriate contractual or organizational safeguards for international transfers. Privacy and data-protection laws in the receiving country may differ from those in your country.

Data Retention

We retain inquiry and business-contact information only for as long as reasonably necessary for the purposes described in this policy. Retention depends on factors such as whether an inquiry remains active, whether a business relationship develops, warranty or quality follow-up needs, legal limitation periods, and tax, accounting, customs or regulatory obligations.

Technical logs are generally retained for a shorter operational period unless they are needed to investigate a security event, prevent abuse or meet a legal requirement. When information is no longer required, we take reasonable steps to delete, anonymize or securely archive it.

Information Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. These measures may include access controls, transport encryption, system maintenance, anti-spam measures and restricted handling of business inquiries.

No internet transmission or storage system can be guaranteed to be completely secure. Please use care when deciding what information to send through the website or email.

Your Privacy Rights

Depending on where you live and applicable law, you may have the right to request access to, correction of, deletion of or a copy of your personal information. You may also have rights to restrict or object to processing, withdraw consent, request portability, or complain to a competent data-protection authority.

Residents of jurisdictions with sale, sharing or targeted-advertising opt-out rights may also exercise those rights where applicable. VENRAIN does not currently sell personal information or share it for cross-context behavioral advertising through this website.

To make a request, email service@venrain.com. We may need to verify your identity and authority before completing a request. We will respond within the period required by applicable law. Authorized agents may submit requests where permitted by law.

Children’s Privacy

This website is intended for business professionals and is not directed to children. We do not knowingly collect personal information from children through the website. If you believe a child has provided personal information, please contact us so we can review and delete it where appropriate.

External Links

The website may link to third-party websites, social platforms or services. We do not control their privacy or security practices. Review the privacy policy of any third party before providing information to it.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our website, services, technology, legal requirements or business practices. The latest version will be posted on this page with an updated date. Material changes may be highlighted on the website where appropriate.

Contact Us